We would like to make your returns as easy as possible. You can exchange or return any product (full order or part of it) within 7 days from the date of receiving the product by contacting us at [email protected] or giving us a call at 8130654533.
Please note that shipping cost to return the product will be borne by the customer if Tier One Sports India is not at fault. Wherever the company is at fault (damaged goods or incorrect product), shipping costs are borne by the company. Shipping costs and refunds are credited to the customer to their original mode of payment within 7 days of the order received by us.
Please understand that returns will only be accepted if the product is returned undamaged and doesn't show use of the product. If the product is damaged in transit from customer to our warehouse, it will NOT be accepted. It is customer's responsibility to ensure that the product is properly packed.
In case of Tennis sets and Tennis reels, if the packaging is opened even slightly, product will be deemed unreturnable and the customers will have to pay for the shipping back to them.
Kindly send the following details to [email protected] when requesting returns:
Reason for Exchange or Refund:
After we receive the email, we will share an address where you can send the items back.